Tenant Find
We market your property, conduct viewings, carry out thorough reference checks, and handle the move in. You get a reliable tenant, fast, without lifting a finger.
Enquire about this serviceResidential Lettings & Property Management
Lettings, withoutthe hassle.
Professional property management across South Wales. The agency that treats your property like it matters.
15+ Years
Experience
100%
Rent Smart Wales Compliant
24/7
Maintenance Support
Dugard Group
Proud to be part of
What we do
Three ways to let your property, handled in full.
Fully Managed
From rent collection and routine inspections to maintenance and compliance, we take care of everything. One point of contact. No hassle.
Enquire about this serviceCompliance & Safety
We ensure your property meets all current legal and safety requirements: gas, electrical, EPC, and Rent Smart Wales registration. Always protected, always compliant.
Enquire about this serviceOur story
Your trusted lettings partner.
Elm & Ivy was founded with a simple belief: lettings should be straightforward.
Too many landlords are let down by poor communication, hidden fees, and agencies that treat properties as numbers on a spreadsheet. We set out to do things differently.
Backed by the experience and depth of the Dugard Group, we bring the resources of an established property business to a service that still feels personal.
“Treated like it matters.”
Property, the Elm & Ivy way
Part of the Dugard Group
One South Wales property family, three specialisms.
Elm & Ivy is the lettings arm of the Dugard Group, a South Wales property business whose companies buy, source, let and manage homes across the region. That shared strength is what lets us offer a service that feels personal, backed by real depth.
Lettings
Elm & Ivy Lettings
Premium lettings and property management for South Wales landlords. The agency behind this site.
Sourcing & Investment
Dugard Property
The group's investment arm, connecting South Wales property with a network of pre-vetted investors.
Visit Dugard Property
Selling
Fast Track House Sales
The group's selling specialists, helping South Wales homeowners sell quickly and securely.
Why Elm & Ivy
A different kind of letting agent.
We built Elm & Ivy around the things landlords told us they were missing. Three principles guide everything we do.
- 01
Honest Communication
You will always know what is happening with your property. Regular updates, always a phone call or email away.
- 02
Proactive Management
We do not wait for problems to escalate. We stay ahead of issues before they become costly.
- 03
Compliance Confidence
Lettings legislation changes fast. We stay up to date with every regulation so your property is always fully compliant.
Transparent pricing
We tell you exactly what it costs.
No hidden charges. No surprises at the end of the month. Just clear, fair fees, published upfront.
Tenant Find
1 month's rent
Minimum £900. Deducted from initial rent collection.
Recommended
Fully Managed
10% of monthly rent
Plus £600 one-off setup fee. £0 if already tenanted.
Good to know
Questions, answered.
Still wondering about something? We are always a phone call or email away.
We cover South Wales, including Cardiff, Newport, Pontypridd, Caerphilly, and the surrounding Valleys. If your property sits just outside these areas, get in touch and we will let you know how we can help.
Everything from finding and referencing a tenant, to rent collection, routine inspections every six months, maintenance coordination, deposit protection, compliance, and the end of tenancy check out. You get one dedicated point of contact for all of it.
If you are a landlord in Wales, yes. You must be registered, and either licensed yourself or appoint a licensed agent to carry out letting and management work. As a licensed agent, we can handle this on your behalf so your property stays fully compliant.
It depends on the property, the rent, and the season, but our thorough marketing and referencing process is built to find a reliable tenant quickly without cutting corners. We will give you a realistic timeframe upfront.
No. Our fees are published in full on our Fees page, with every charge laid out clearly. You will always know exactly what a service costs before we begin.
Thinking about letting your property?
Let us show you how effortless lettings can be. Get a free, no-obligation valuation from a team that treats your property like it matters.